How do I return an item?

Refund/Return Policy:
Original sales receipt must accompany returns.
We accept returns for exchange or store credit 7 calendar days after delivery of the merchandise. All Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

If you are unsatisfied with your coffee please contact us and we will provide details on how to return the unused remaining coffee for credit.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from Aloha Bean Coffee Company. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.



Aloha Bean Coffee Company LLC
PO Box 588
Kurtistown, HI 96760
CS Phone # 808.968.0848